Is it safe to put my credit card number into this website?
All personal information is confidential/private. We will never share your information with any third party site.
I have a gift card or discount code, how do I use it?
If you get a discount code for example for subscribing to our newsletter, please copy this code and paste it in the field ‘Gift card or discount code’ on the checkout page.
We are not able to grant discounts after your purchase has already been completed.
Where is my free download?
The download will be sent to you via email after your purchase. Please allow a grace period of 1 hour until you receive your download.
If you didn't receive your download please send your name and 4-digit order number to RobGibsunStore@gmail.com
How do I open the download on my device?
Your download will come in the format of a zip file, which includes the mp3’s. Because of the structure of this file, ideally it is easier to open it on a computer or laptop.
If you use an Android device you can extract the file on your phone and save the music.
If you use an iOS device or some other handheld devices you may need to download the file to your computer and transfer it to your phone.
For further assistance youtube videos might be helpful due to the different devices.
How long will it take to get my order?
Artwork prints usually process within 48 hours, after that shipping normally takes up to 5 days.
Other articles may take up to 5 days to process. After that shipping normally takes 12-20 days.
How can I track my order?
As soon as we are ready to ship your order we will send you an email with the USPS tracking number. It may take up to 24 hours before tracking information is updated on USPS.com.
If you have an account your tracking number will be visible in your account after you log in.
My order arrived incomplete. What happened?
Sometimes items come from different suppliers. In that case your items will be shipped separately and may arrive at different times.
My order arrived damaged. What should I do?
If your order arrived damaged please contact us via email at RobGibsunStore@gmail.com
I would like to return my order. How can I do that?
If you would like to return your order or part of your order, please read our Return Policy on the bottom of the website and send your items back to:
Where do we ship?
We deliver within the continental US, US Territories, Alaska and Hawaii. We also deliver to P.O. boxes and APO/FPO/DPO addresses.
We also deliver overseas to Canada, Netherland, Germany, UK and New Zealand.